Return or Exchange Policy

RETURN AND EXCHANGE POLICY

Thank you for shopping at www.skrilixglobal.com

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our Policy. 

The following terms are applicable for any products that you purchased with us.

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Business Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to SKRILIX Located at PLOT NO. 20, F/F, VIKAS NAGAR, NEW DELHI, DELHI 110059, IN.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from www.skrilix.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

GENERAL RETURN POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND or EXCHANGE which are subject to the below terms:

Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.

You are always required to ship back the items by following the shipping instruction:

WE WILL SEND A RETURN SHIPPING LABEL TO RETURN THE ITEM

REFUND POLICY

In order to be eligible for a refund, you have to return the product within 30 days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a Refund, make sure these conditions are met:

• Product wasn’t used or damaged

• Product must have the receipt or proof of purchase

If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase. 

EXCHANGE POLICY

We aim to ensure customer satisfaction with every purchase. If you need to exchange an item, you may do so within 30 days of delivery. Please review the following terms:

1. Free Returns for Domestic and USA Orders

   • All domestic (within the same country as the shipping origin) and USA orders qualify for free returns. Our company will bear the cost of shipping the exchanged product.

2. International Orders (Outside the USA)

   • For international orders (outside the USA), the company will only bear the cost of the defective product.

   • Shipping charges for returns and exchanges must be paid by the buyer. This is due to the high cost of international shipping.

We appreciate your understanding and are committed to providing the best service to all our customers. If you have any questions or concerns, please contact our customer service team.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address: skrilixglobal@gmail.com

You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.